Terms & Conditions
  • Orders

    You will receive an email when confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a confirmation email. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Please note that any information supplied to us, in the process of making an account with Palm Culture and processing your order, will be held with the strictest of confidentiality and will not passed on to any third parties.

  • Shipping

    You will receive an email when confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a confirmation email. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Please note that any information supplied to us, in the process of making an account with Palm Culture and processing your order, will be held with the strictest of confidentiality and will not passed on to any third parties.

  • Payments

    We accept card payments and payments via Paypal, so you choose whichever is easiest for you! There is a flat rate UK tax of 20% on all products which will have already been included onto the price at checkout.

  • Import and Duty Fees

    As goods are shipped from the UK, any orders purchased for delivery to the EU will be subject to payable VAT upon entering the country. Your countries' customs centre will email the provided email on your order form with a payable duty fee, to be paid before recieving your goods. Duty and custom fees are not included in your order at Palm Culture and are the buyers responsibility. Any orders refused by the buyer, or items that have been unpaid at customs will be sent back to our fulfiment centre after 30- 60 days. If the buyer has requested a refund on their goods, any return postal charges incurred will be taken off the refundable amount.

Frequently Asked Questions
Returns
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